What’s New for 2025*

  • Reminder! ThriveWell℠
    Introduced in 2024, ThriveWell is a digital home base dedicated to engaging teams in health and wellbeing. Virgin Pulse will be transitioning to the Personify HealthTM name and brand over the coming months. Members will continue to use and engage with Virgin Pulse solutions throughout 2024. Our partnership with Virgin Pulse gives employees the tools to make small, everyday changes to their wellbeing that are focused on the areas they want to improve the most. They’ll build healthy habits, have fun with friends, and experience the lifelong rewards of better health and wellbeing. ThriveWell is embedded in all Fully Insured plans and available as a buy-up for Self-Funded and Minimum Premium plans. Our suite of rewards programs is designed to provide your employees with helpful incentives for getting and staying healthy. Depending on the incentives you are looking to offer, we have several different reward options available to be purchased.

  • Foodsmart Nutritional Program
    Foodsmart is a nutrition offering embedded in the Virgin Pulse platform, where members can take the “NutriQuiz” for personalized health insights, browse a comprehensive recipe library, set dietary preferences, and save recipe ingredients to an exportable grocery list.

  • Mom's Meals®
    In partnership with Mom's Meals, we're making nutritious home-delivered meals available to members after a hospital stay. The availability of healthy food options after discharge has been shown to lower the chances a member will be readmitted. To support recovery following an observation, inpatient acute or skilled nursing facility stay, members can receive up to two free home-delivered meals per day for 7 days. Mom’s Meals is available as a buy-up for all PPO plans.

  • Simply Vision℠ Plan Options
    We're introducing two new vision plan options: Simply Vision Platinum℠ and Simply Vision Platinum Plus. The Platinum plan will have a $0 copay and an increased allowance from $150 to $175. The Platinum Plus plan will offer all the benefits in the Platinum plan, plus coverage of safety glasses. All six Simply Vision plans include low-cost eye exams plus benefits for fully covered and low-cost corrective eyewear, in addition to other great discounts. Through a partnership with Davis Vision, members will have access to a large local and national network.

  • Eliminating Diabetic Insulin Copays
    According to the American Diabetes Association, people with diabetes have medical expenses that are 2.6 times higher than people who do not have diabetes. To improve accessibility and affordability, we support the NYS mandate to eliminate the cost share – including the deductible – for diabetic insulin.

  • Cardiac and Pulmonary Rehab
    We’re committed to lowering the total cost and other barriers to care for our members. Beginning in 2025, cardiac and pulmonary rehab health services will be covered in full (subject to deductible, when applicable) for Fully Insured plans.

* Subject to DFS approval
Virgin Pulse is independent company and offers a digital wellbeing service on behalf of Excellus BCBS.
Davis Vision is an independent company providing vision benefit management services and access to their network.
Mom’s Meals is an independent company that provides home delivered meals and nutritional services to Excellus BCBS members.

Medical Plans

With three types of plans and multiple options, we have coverage that’s right for every group and every member. Our network gives you access to more of the best doctors, specialists, and hospitals in your neighborhood and around the globe than any other. We’ve also negotiated great rates with these providers, which means everyone pays less for a higher quality of care.

  • Local 31-County Network: 100% hospital participation and 99% physician participation 
  • National Network: Access to the largest hospital and physician networks in the U.S. with more than 2 million unique, in-network providers
  • Global Network: 7,400 hospitals (including the U.S.), thousands of hand-picked doctors and dentists fluent in English, and providers in 190 countries

Also, we know that going to the doctor’s office isn’t always an option, so our plans allow employees to access care and support right from home through MDLIVE® telemedicine, Vori Health, and the Wellframe® app. Learn more about these convenient tools in Tools & Resources.

Medicare Solutions

We can also help you with Medicare Advantage, Part D, and Supplement Plans for retirees and employees working past age 65. View Group Medicare Options.

MDLIVE is an independent company, offering telehealth services in the Excellus BCBS service area.
Vori Health is an independent company that offers virtual musculoskeletal (back, neck and joint) health care and physical therapy services to Excellus BCBS members.
Wellframe is an independent company that provides a health and wellness support mobile app to Excellus BCBS members.

Member Health Management

When your team is healthier, your business runs more smoothly. That’s why our comprehensive approach to Member Health Management is essential. With our system of clinical programs, reminders, and education, we surround your employees with the help they need to stay on track with their health goals, live better, and work harder.

Whether someone on your team is dealing with a chronic or complex condition, or just needs a reminder to go to the doctor once in a while, you can feel confident knowing someone is looking out for them—at no additional cost*.

Some highlights of our comprehensive roster of Member Health Management services include:

  • Utilization management
  • Care management
  • Disease management
  • Behavioral health management
  • Wellbeing and incentive programs
*Included for Fully Insured. Buy-up for Self-Funded

Tools & Resources

We’re dedicated to making health care more convenient for greater employee engagement. That’s why we offer free self-service support tools that make it easier than ever to get care.

  • ThriveWellSM: A digital home base for health and wellbeing. By partnering with Virgin Pulse, we help members make small everyday changes to their wellbeing that are focused on the areas they want to improve the most. Members will build healthy habits, have fun with friends, and experience the lifelong rewards of better health and wellbeing.

  • Headspace for Meditation, Sleep, and Stress Relief: Headspace, powered by Virgin Pulse, is a leading digital mindfulness-based mental health app that helps members take care of their minds. The Headspace app includes hundreds of exercises and meditations for stress relief, focus, productivity, and sleep. It is designed to bring wellbeing resources together into a seamless, personalized, and easy-to-use experience.

  • Online Member Accounts: From viewing their member card and benefits to viewing claims, tracking their deductible and out-of-pocket spending, and more, members have more visibility into their plan than ever before.

  • Telemedicine: For non-emergency conditions and emotional wellbeing needs, telemedicine gives members convenient access to medical and behavioral health care 24/7/365 from the comfort of their home. In-network telehealth services provided by a member’s physician or our partner, MDLIVE®, are covered in full (subject to deductible where applicable).

  • Wellframe® App: Wellframe is a convenient way for members to receive confidential, text-based, one-on-one outreach from our care managers using a smartphone or tablet. Members can receive guidance, support, and tips to help achieve their health care goals and reduce costs.

  • 24/7 Nurse Call Line: Members can contact a nurse by phone anytime—24 hours a day, seven days a week—with general health questions. If ongoing support is needed, members may be referred to a member care manager so they’ll have the support that best fits their needs.

  • Find a Doctor & Estimate Medical Costs Tool: Members are more in control of their care with the ability to quickly and easily find their most affordable local, national, and global care options with our online tools.

Voluntary Benefit Services

When you integrate services like dental, administrative services and stop loss with medical benefits, Excellus BlueCross BlueShield can support employees with a more complete view of their health. Leading to more proactive support to help keep employees healthy and costs of care down.

Large Group Dental Packages (more than 50 eligible employees)

With Dental Blue Options, groups get comprehensive dental coverage with the flexibility of choosing from a variety of coinsurance, deductible, and annual maximum options. With an emphasis on preventive care, Dental Blue Options helps employees maintain their complete oral health, reducing the need for more costly dental care in the future. 

With Excellus BCBS, members get: 

  • One-stop shop for comprehensive medical and dental coverage 
  • Flexible benefit options at competitive rates 
  • Easy access to a broad network of providers 
  • Large network of dental providers with plans including National Dental GRID+ DenteMax 
  • 100% employee-paid options available  

Dental Annual Maximum Rollover: Regular dental visits can greatly reduce the occurrence of major oral health issues, saving money for both employers and employees. The Dental Annual Maximum Rollover incentivizes preventive care by rewarding employees with funds they can roll over to use as needed in the future. 

Groups new to enrolling in our dental plan will be able to keep any accrued rollover account funds from another plan when they enroll in a dental plan that includes the annual maximum rollover benefit. We will match the funding members have with a competitor up to the Rollover Account Maximum. 

Dental Preferred Packaging: To help make selecting the right plan easier, we’ve created four preferred package options. They are a great place to start for groups that are new to dental or need help navigating through some of our popular levels of coverage. The new packages vary, with coverage options that range from a focus on preventive care to more comprehensive coverage featuring orthodontia, and generous annual maximums. 

Simply VisionSM Plans

Vision and eye health are essential to overall wellbeing. That’s why group vision plans with low out-of-pocket costs are now available from Excellus BCBS.

All Simply Vision plans include: 

  • Low-cost eye exams 
  • Fully covered and low-cost on-trend frame options through the Exclusive Collection
  • Competitively priced plan options and multiple contribution options 
  • Access to great discounts on lens add-ons, additional pairs of eyeglasses, LASIK services and other great extras* 

Through our partner, Davis Vision, members also enjoy convenient coverage, with access to a large network that includes nearly 900 provider locations in the local Excellus BCBS network area and 152,000+ points of access nationwide. 


*Not all providers participate in Davis Vision discounts, including the fixed lens option pricing. Members should contact their provider prior to scheduling an appointment to confirm if discount and fixed lens options are offered.

Davis Vision is an independent company providing vision benefit management services and access to their network. 

As the largest regional pharmacy benefits manager, we oversee every aspect of care on a member-by-member basis to keep costs low and keep businesses and their employees safe. Plus, we regularly connect with local physicians to stay current on new medications that can lower costs even further.

With integrated benefits from Excellus BCBS, you get the complete package:

  • One member card
  • Zero claims integration fees, hidden costs for utilization management, or reporting fees
  • Local, dedicated pharmacy, sales, and customer service team for more responsive service
  • Real-time formulary management to identify the most effective drugs at the lowest cost —based on real member data (not national statistics)
  • 4-6% reduction in overall medical costs*

* Health Plan Data

We’re in the business of protecting local businesses from catastrophic claims. We treat stop loss as an important part of our business, not a commodity. It’s a conviction that goes back more than 30 years and one we plan to keep. So you get the timely support and payments you need, when you need them most. 

  • An Integrated Approach to Care: By rolling stop loss in with medical and pharmacy coverage, we can use real-time member data to help prevent catastrophic events. The result: pricing consistently below the industry’s average stop loss trend. 
  • Reimbursements When They Matter Most: With wire transfer availability, we can make deposits directly into health plan accounts — with funds immediately available. We can also provide credit to claim billing for extraordinary, large reimbursements. 
  • Administration Without the Frustration: One point of contact for billing and customer service. Direct access to underwriters. And one consolidated bill for ASO administrative fees and stop loss payments when you also have medical through us — with no need to verify enrollment between carriers. 

Health insurance administration is complicated. We can help connect you with workplace management solutions to help ensure regulatory compliance while improving efficiencies and bottom lines. Meaning your business can save more by focusing on other business priorities.

You can get administrative support for things like:

  • Fully integrated reimbursement accounts
  • Compliance services
  • Full COBRA administration
  • Nondiscrimination testing

Talk to an Excellus BCBS sales representative to learn more.

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