Visit Us in Person

We understand that sometimes you just want to talk to someone in person. Whether you need help enrolling in a health plan, have questions about your bill, or don’t know where to start when it comes to coverage, our local team is here to help.

Prefer to call? Give our Customer Care team a call at 1-800-234-4781 and they will help you with the support you need.

Connect at a Resource Center

Our Resource Centers offer personalized assistance in a friendly atmosphere. Walk-ins are welcome and you can:

• Meet with a licensed advisor to discuss your health insurance options
• Get assistance in applying for and purchasing coverage
• Ask questions about your coverage, benefits, or billing
• Attend a seminar and other educational events

Greece Resource Center
1946 W Ridge Road, Suite B
Rochester, NY 14626
Monday - Friday 9 a.m. - 4:30 p.m.
(585) 225-0221

New Hartford Resource Center
62 Kellogg Road
New Hartford, NY 13413
Monday - Friday 9 a.m. - 4:30 p.m.
(315) 731-2534

Johnson City Resource Center
47 Riverside Drive
Johnson City, NY 13790
Monday - Friday 9 a.m. - 4:30 p.m.
(607) 304-9800

Payment and Drop Box Locations

Need to pay a bill?  You can pay your bill online, by phone, by mail, or at one of our secure drop boxes listed below. Visit our Member Bill Pay Options page for more information.

Rochester Drop Box
Inside the Employee Entrance
20 Woodbury Blvd
Rochester, NY 14647
Monday - Friday: 9 a.m. - 4:30 p.m.

Syracuse Drop Box
Syracuse Office
333 Butternut Drive
Syracuse, NY 13214
Monday - Friday: 9 a.m. - 4:30 p.m.

Johnson City Drop Box and Payment
Johnson City Resource Center
47 Riverside Drive
Johnson City, NY 13790
Monday - Friday: 9 a.m. - 4:30 p.m.